EPay Help

We hope you find these references helpful. For additional assistance, contact Customer Care – we’re happy to help. 800.788.8984 (option 3 then 2), Monday – Friday 7:45am – 4:30pm PT.

Open EPay!

Need a quick guide?

This helpful, one-page reference contains step-by-step information on how to use the EPay system!

• EPay Quick Tips (PDF)
• EPay Tips Rápidos (Espanol, PDF)

EPay FAQs

View these FAQs for fast answers about our EPay online payment services. For questions about Payments and Billing, see our Payment & Billing FAQs. General information

• What is Explorer’s EPay service?
• What does EPay cost?
• How secure is EPay?
• When will my payment post to my policy?
• As an agent, can I make a payment for my client?

Enrollment

• How do I enroll?
• How do I create a Login ID?
• How do I create a password?
• Where do I find my policy number?
• What if I forget my password?
• What if I forget my Login ID?

Payment funding options

• • What payment methods can I use?
  • Can I use more than one method of payment?
  • How do I add or change payment accounts?

Using the system

• • How do I make a payment?
  • Is there a way to set up automatic payments?
  • How do I set up a funding account?
  • Where do I find my bank routing number?
  • Is there a quick way to check on my payments?

General information

What is Explorer EPay service?

Epay is our convenient and secure online premium payment service for Auto insurance. You can view your current account balance, debit savings, checking or credit, with the click of a button.

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What does Epay cost?

We never charge for this! Our online payment service is absolutely free – there are no additional charges or hidden fees for using it. And, you avoid the fees associated with express mail, overnight mail, and wire transfers.

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How secure is Epay?

At Explorer, we take security seriously. That’s why we use Bank of America as our payments partner. All data is transferred via a secure transmission with industry-standard encryption processes, to prevent unauthorized users from accessing your information.

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When will my payment post to my policy?

We consider the date and time your payment was entered as the time it is received. Payments will be posted within 2 business days.

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As an agent, can I make a payment for my client?

Yes, you can make a payment using Guest Pay. However, the policy must already be entered into our site before a payment can be applied. This will take at least 1 business day after the
policy is issued to appear in EPay.

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Enrollment

How do I enroll?

Have your policy number, zip code and funding source handy, then follow these easy steps:

1. Open Explorer’s Epay.
2. Click on Enroll Now.
3. Review and Accept the Terms & Conditions.
4. Enter the first 7-digits of your policy number. You can find this on your Billing Notice, as shown.
   
5. Supply the first 5-digits of your Zip code.
6. Click Enroll and complete the information, creating your profile and entering your funding account as directed.

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How do I create a Login ID?

Login ID are very easy to create – there are just a few rules.

1. Use between 6 and 12 characters.
2. Can be letters, or letters and numbers combined.
3. Don’t use special characters – keep it simple.
4. Example: myname or myname1

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How do I create a password?

Passwords rules for Epay are fairly standard.

1. Cannot be the same as your login ID.
2. Can be between 8 and 32 characters.
3. Use at least one Uppercase letter, one number and one special character (such as @, #, * or !).
4. Example: Lovemydog4*

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Where do I find my policy number?

1. One fast way is to refer to your Billing Notice, as below.
2. Enter just the first 7-digits of your policy number.
   

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What if I forget my password?

It’s easy and automatic!

1. From the Epay page, click on Forgot Password.
2. Enter your Login ID.
3. Enter the first 7-digits of your Policy Number.
4. Next, enter the first 5-digits of your Zip code.
5. You will then be able to enter a new password.

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What if I forget my Login ID?

It’s easy and automatic!

1. From the Epay page, click on Forgot Login.
2. Enter the first 7-digits of your Policy Number.
3. Next, enter the first 5-digits of your Zip code.
4. Your Login ID will be displayed.

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Payment funding options

What payment methods can I use?

You have several options to choose from and can assign up to 6 different funding accounts.

• Debit your checking account.
• Debit your savings account.
• Charge it to your Visa™ or MasterCard™.
   

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Can I use more than one method of payment?

Yes, you can set up to six different accounts. Back to Top

How do I add or change payment accounts?

During enrollment, you’re guided through setting up your initial founding accounts. Once enrolled, it’s easy to manage additional accounts:

1. Login to Epay. You’ll be presented with your Account Summary page.
2. Click on Payments.
3. Click on Manage Funding Sources.
4. Select either Add Bank Account or Add Card, depending on which you wish to add.
5. Complete the form on the next page and click Continue.
6. Select Confirm.
7. Once confirmed, click Print so that you have your Confirmation Number. You’ll also receive a confirmation email.
8. Proceed to another selection or Sign Out.

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Using the system

How do I make a payment?

Once you’re enrolled, you can follow these simple steps to make a payment:

1. Login to Epay. You’ll be presented with your Account Summary page.
2. The current account balance for your policy number will appear.
3. Follow the steps to Schedule a Payment
4. Provide the appropriate information (funding source, account number, payment date and amount).
5. Click Continue.
6. Select Confirm.
7. Once confirmed, click Print so that you have your Confirmation Number. You’ll also receive a confirmation email.
8. Proceed to another selection or Sign Out.

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Is there a way to set up automatic payments?

Yes, there is! Once you’re enrolled, you can follow these steps to create and manage automatic payments:

1. Login to Epay. You’ll be presented with your Account Summary page.
2. Click on Manage AutoPay.
3. Provide the appropriate information (funding source, account number, payment option).
4. Click Continue.
5. Select Confirm.
6. Once confirmed, click Print so that you have your Confirmation Number. You’ll also receive a confirmation email.
7. Proceed to another selection or Sign Out.

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How do I set up a funding account?

During enrollment, you’ll be guided through setting up your initial founding account. Once you’re enrolled, you can follow these steps to add up to six accounts:

1. Login to Epay. You’ll be presented with your Account Summary page.
2. Click on Payments.
3. Click on Manage Funding Sources.
4. Select either Add Bank Account or Add Card, depending on which you wish to add.
5. Complete the form on the next page and click Continue.
6. Select Confirm.
7. Once confirmed, click Print so that you have your Confirmation Number. You’ll also receive a confirmation email.
8. Proceed to another selection or Sign Out.

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Where do I find my bank routing number?

You’ll find all of the information you need on one of your checks from that account. See the illustration below.

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Is there a quick way to check on my payments?

Yes there is!

1. Login to Epay. You’ll be presented with your Account Summary page. This contains the most recent three “Scheduled, Processed and Automated” payments.
2. To see the details for each, click on Confirmation number.
3. To view more, click on Payments.
4. Click on View Payment Activity.
5. Now up to six most recent three “Scheduled, Processed, Automated and Refunded” payments are displayed at a time.
6. Click Next to view more.

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